Budget and Luxury Transportation Service in Sri Lanka

Online Booking

Airport Transfers

Offered At Short Notice

Wedding Parties

Can Be Easily Arranged

Business Meetings

You Will Arrive On Time

Privacy Policy

We provide a wide range of online ground transportation services, as well as other value-added services, through our own websites, emails, and text messages (collectively referred to as "platforms"). We also do this on websites, social media, and other channels. This Notice applies to all personal data we gather while doing this, as well as when you contact us through email or phone.

The data we collect and how we manage it?

We gather the information that you submit directly to us, such as when you create or change your account, request on-demand services, contact customer support, or connect with us in any other way. Name, email, phone number, postal address, profile picture, payment method, and any other information you want to enter may be included.

We collect information about you in the following main categories when you use our Services

▪ Location Information: When you use the Services for transportation, we acquire exact location data regarding the journey while you make a booking through Transeleven.
▪ Transactional Information: We collect transaction details connected to your use of our Services, such as the kind of service requested, the day and time the service was given, the amount charged, the distance traveled, and other related information.
▪ Details of the transaction Furthermore, if someone uses your promo code/Discount Coupon code, we may correlate your name with that individual.
▪ Usage and Preference Data: We gather information about how you and site visitors engage with our Services, including preferences expressed and settings selected. In certain situations, we accomplish this by employing cookies, pixel tags, and other technologies that generate and store unique identifiers.
▪ Call and SMS Data: Our Services permit communication between Users and Drivers. In order to provide this service, we collect call data, which includes the date and time of the call or SMS message, the phone numbers of the parties, and the content of the SMS message.

The information can be utilized in the following ways:

✓ To assist you and respond to your customer support inquiries.
✓ To run a contest, promotion, survey, or other user experience.
✓ To facilitate the processing of your transactions.
✓ to request feedback and reviews on our services
✓ Inquiries should be followed up on following correspondence (email or phone inquiries)
✓ To make our website more user-friendly in order to better serve you

Your Consent

When you give us personal information to complete a transaction, check your credit/debit card, create a booking, arrange for the booking, or cancel the booking, we imply that you consent to our collecting and using it for that particular purpose alone. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your stated agreement or offer you an opportunity to say no.

We take reasonable steps and follow industry best practices to ensure that your personal information is not inappropriately lost, misused, accessed, disclosed, changed, or deleted. If you supply us with your credit card information, all transactions are conducted through a gateway provider rather than on our computers.

Changes to this privacy policy

We retain the right to change this privacy statement at any moment, so please check it periodically. Changes and clarifications will be implemented as soon as they are submitted to the website. If our business is purchased or merged with another, your information may be transmitted to the new owners so that we can continue to provide you with the same service.

Contact Us

If you have any issues with our privacy statement, please contact us using the information provided below.

Web: www.transeleven.com

Hotline : +94 701020703

WhatsApp : +94 701020703

E-mail : info@transeleven.com